Refund Policy

Our Commitment

We want you to be satisfied with GrowthEngene. If you're not happy, we'll do our best to make it right — whether that's fixing a problem, adjusting your plan, or issuing a refund where appropriate.

14-Day Free Trial

All plans include a 14-day free trial with no credit card required. You won't be charged anything until you choose to upgrade to a paid plan. If you decide the product isn't right for you during the trial, simply don't upgrade — no action required.

Refund Eligibility

We offer refunds in the following situations:

• 7-day money-back guarantee — If you are on your first paid billing cycle and are not satisfied, request a full refund within 7 days of your first charge. No questions asked.
• Service outage — If GrowthEngene experiences a confirmed outage of more than 48 consecutive hours that prevents you from using core features, you are entitled to a prorated credit for the affected period.
• Billing error — If you were charged incorrectly (e.g., charged twice, wrong plan amount), we will issue a full refund of the erroneous charge immediately.
• Account terminated by us without cause — If we terminate your account for reasons other than a violation of our Terms of Service, we will refund the unused portion of your current billing period.

What We Don't Refund

• Requests made after the 7-day window on a first paid cycle
• Renewals (monthly or annual) where the billing period has already started
• Accounts suspended or terminated due to Terms of Service violations
• LinkedIn account restrictions resulting from your use of automation — this risk is inherent to LinkedIn automation and is disclosed in our Terms of Service
• Partial months — we do not prorate cancellations mid-cycle (your access continues until the end of the paid period)

Annual Plans

Annual subscriptions receive a 20% discount over monthly billing. Refunds for annual plans are handled on a case-by-case basis. If you cancel an annual plan within the first 30 days, we will refund the remaining unused months, minus any discount that was applied. After 30 days, annual plans are non-refundable but you retain access through the end of the paid year.

How to Request a Refund

Email rakesh@growthengene.com with the subject line "Refund Request" and include:

• Your account email address
• The reason for the refund request
• The charge amount and date (visible in your workspace billing settings)

We will review and respond within 2 business days. Approved refunds are processed within 5–10 business days depending on your bank or card issuer.

Questions?

If you have any questions about this policy or your specific situation, contact our support team — we're happy to help.